Customer Service +1 (480) 420-8198 | FREE Shipping* For Orders Over $100

FAQs

1. Where are you located?

Everywhere!  We are online 24/7.  For now, we do not operate a physical store location.  We are an Arizona-based company.  

 

2. I saw an item/collection on your site before but I cannot find it now.  Where is it?

We handpicked our products so that they are unique, so both the product selection and stock are intentionally limited.   This is why some of our products are only available for a couple of weeks.  

 

If you missed out on a product, you can send us a product request through our contact form and we will try our best to find it for you.  

 

If you want to be informed of our new product release, please sign up to our newsletter.  

 

3.  How much is shipping and how long will my item take to arrive?

Shipping cost for US addresses is $3.99 for the first item + $1.99 per additional item.   Shipping cost for outside of the US is $5.99 for the first item + $1.99 per additional item.

Shipping for orders over $100 is FREE worldwide.

On average, products are shipped within 2 days from order, but when there is a sale, popular items may take closer to 10 days of processing.  

After the order is shipped, it usually takes between 1 to 7 days for USPS to deliver to US addresses.  International shipping will likely take longer.  There will be a tracking number that you can use to track your delivery status.

 

4.  What if I am not happy with the product?

We have a 30 Day Money Back Warranty.  Please read more about it here.

 

5. How can I give suggestions or feedback about my experience?

If you have suggestions or feedback about your purchase or your online experience here, please contact us.   

We want to know! 

Call us at +1 480 420 8198, message us on Facebook or fill out our contact form.

  

6. I'm concerned about privacy.  How will you use my information?

It's simple really.

All of your information is secure and encrypted.  We don't take security lightly and so we always use the latest security protocols.  No one, including us, can see your credit card information.  We do not share or sell your information.  

With each order you place will generate a series of emails to confirm your order and provide you with important information about your products and their delivery to you. We will provide you with tracking information and reach out to you if we anticipate any delays with your order or if we are unexpectedly out of stock of a particular item (it can happen occasionally depending on the sales).

Lastly, we do also track your visits to our site. This information is collected so that we can improve our site and bring you a better shopping experience. We want our products and experience to be the best it can be for you. And by understanding how you use our site and what products you seem to like more than others can help all of our customers, including you!  

But if you prefer to have all the detailed lawyerly read, check out our Privacy Statement.