FAQs

1. Where are you located?

Everywhere!  We are online 24/7.  For now, we do not operate a physical store location.  We are an Arizona-based company.  

 

2. I saw an item/collection on your site before but I cannot find it now.  Where is it?

We handpicked our products so that they are unique, so both the product selection and stock are intentionally limited.  Some products are designers' exclusive and limited edition, made just for our customers.  This is why most of our products are only available for a couple of weeks.  

 

If you missed out on a product, you can send us a product request through our contact form and we will try our best to find it for you.  

 

If you want to be informed of our new product release, please sign up to our newsletter.  

 

3.  How much is shipping and how long will my item take to arrive?

Shipping cost for US addresses $3.99 for the first item + $1.99 per additional item.  

Shipping cost for International addresses $5.99 for the first item + $1.99 per additional item. 

If you order multiple items, they will likely arrive separately as each product is processed separately.

Products are shipped between 7 to 14 days from the ordered.  Popular products may take longer for processing.  After the order is shipped, it usually takes between 1 to 4 days for the carrier to deliver the order to an US address.  For international shipments, delivery will take an additional 1 or 2 weeks.

 

4.  Why don't you have products reviews on your website?  

In the past, we had a review system for individual products.  We are not a mass marketplace.  We pride ourselves as more the artists than the merchants, offering carefully selected unique and affordable products, so each product offering is only offered for a couple of weeks and in a very limited quantity.  As a result, when a new product is released, it takes a while for customers to receive the products before posting their reviews.  Often, by the time customers receive the products, the products have gone out of stock and no longer available for sale, making the reviews irrelevant.  

As of the end of April 2017, we have decided to move to using Facebook reviews instead of the individual product review.   We are very responsive and maintain a very high customer service quality, so if you have any concerns or questions, please do not hesitate to reach out to us.  We also offer a 25 day full money back warranty on all of our products for your peace of mind.

 

5. How can I give suggestions or feedback about my experience?

If you have suggestions or feedback about your purchase or your online experience here, please contact us.  

 

We want to know!

 

Call us at 1-480-420-8198, or fill out our contact form.

  

6. I'm concerned about privacy.  How will you use my information?

It's simple really.

All of your information is secure and encrypted.  We don't take security lightly and so we always use the latest security protocols.  No one, including us, can see your credit card information.  We do not share or sell your information.  

With each order you place will generate a series of emails to confirm your order and provide you with important information about your products and their delivery to you. We will provide you with tracking information and reach out to you if we anticipate any delays with your order or if we are unexpectedly out of stock of a particular item (it can happen occasionally depending on the sales).

Lastly, we do also track your visits to our site. This information is collected so that we can improve our site and bring you a better shopping experience. We want our products and experience to be the best it can be for you. And by understanding how you use our site and what products you seem to like more than others can help all of our customers, including you!  

But if you prefer to have all the detailed lawyerly read, check out our Privacy Statement.

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